Hi angela , tks for your feedback, for the cup you bought on line directly which is a customized cold drink cup for our other client, client is very satisfied with this cold drink cup quality ,that 's why we put it on line for direct sale. if you need paper cup for hot drinking, welcome to contact us to do customized hot drink cup special for you . for this time you bought 400pcs paper cup, total amount usd12, we are willing to refund you based on the principle of customer first, tks again for your kind feedback ,have a nice day .

tks you for your feedback